58 Episodo

  1. Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims

    Publicado: 26/4/2023

  2. Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer

    Publicado: 27/3/2023

  3. Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland

    Publicado: 3/2/2023

  4. Leading the Change for Women in Tech: Juanita Coley

    Publicado: 8/11/2022

  5. Building solutions to solve problems within the business ecosystem: Hemanth Gorur

    Publicado: 24/10/2022

  6. Performance-driven contact centers and data modeling: Kevin Daly

    Publicado: 28/9/2022

  7. Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen

    Publicado: 9/8/2022

  8. Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

    Publicado: 12/7/2022

  9. Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor

    Publicado: 13/6/2022

  10. Digital Transformation and Future of Work for Contact Centers: Jon Arnold

    Publicado: 11/5/2022

  11. Holistic Call Center Training using Rewards and Recognition: Michael Tamer

    Publicado: 19/4/2022

  12. Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank

    Publicado: 23/3/2022

  13. Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III

    Publicado: 16/2/2022

  14. Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree

    Publicado: 18/11/2021

  15. Reclaiming Sales through Authentic Persuasion: Jason Cutter

    Publicado: 15/10/2021

  16. The Future of Workforce Management for Contact Centers: Daryl Gonos

    Publicado: 24/9/2021

  17. Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore

    Publicado: 27/8/2021

  18. Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

    Publicado: 23/7/2021

  19. CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh

    Publicado: 18/6/2021

  20. The Contact Center Tech Shift During the Pandemic: Fred Stacey

    Publicado: 21/5/2021

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Visit the podcast's native language site