Hospitality Academy

41 Episodo

1. EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy

   Publicado: 28/7/2016
2. EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf

   Publicado: 21/4/2016
3. EP #20 – Handling Difficult Customers, with Michelle Mitchell

   Publicado: 31/3/2016
4. EP #19 – Becoming a Master of Memory with Timothy Moser

   Publicado: 9/3/2016
5. EP #18 – Dancing At The Fountain – Insights from the World’s Leading Hoteliers

   Publicado: 25/2/2016
6. EP #17 – Improving Housekeeping Labor Productivity with David Heath

   Publicado: 10/2/2016
7. EP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy

   Publicado: 8/1/2016
8. EP #15 – How to Conduct Annual Performance Reviews

   Publicado: 29/12/2015
9. EP #14 – Human Trafficking and how to Recognize the Signs at your Property

   Publicado: 23/11/2015
10. EP #13 – Accommodated Scheduling with Adam Peterson

    Publicado: 6/11/2015
11. EP #12 – Taking a Proactive Approach to Managing your Time

    Publicado: 29/10/2015
12. EP #11 – Managing Your Online Reputation with Rupesh Patel

    Publicado: 30/9/2015
13. EP #10 – A Day in the Life of the Frontline Staff with Kelly Long

    Publicado: 18/9/2015
14. EP #9 – How Leadership Connects to the Bottom Line with Zee Mahmood

    Publicado: 7/9/2015
15. EP #8 – The Customer Experience Hamburger with Steve DiGioia

    Publicado: 31/8/2015
16. EP #7 – Applying Acting Skills to Deliver Exceptional Guest Service

    Publicado: 27/7/2015
17. EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires

    Publicado: 17/7/2015
18. EP #5 – New Employee On-boarding with GM Scott Sisk

    Publicado: 10/7/2015
19. EP #4 – Interview with Hotel Quality Consultant, Kim Montijo

    Publicado: 1/7/2015
20. EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson

    Publicado: 30/6/2015