161 Episodo

  1. 217: Mastering Communication: Techniques, Tools, and Insights with Matt - A Comprehensive Guide to Enhancing Speaking and Listening Skills with Matt Abrahams

    Publicado: 16/1/2024

  2. 216: Exploring Service Industry Challenges and Innovations: Insights from a Global Perspective with Michelle Pascoe

    Publicado: 9/1/2024

  3. 215: Maximizing Customer Success and Navigating the Future of Insurance: Insights from Joanna with Joanna Hagelberger

    Publicado: 3/1/2024

  4. 214: Enhancing Customer Experience and Listening Skills: Insights from UserTesting and AI Trends with Lija Hogan

    Publicado: 19/12/2023

  5. 213: Empowering Customer and Employee Experiences: Insights with Jason on Transforming Business Culture and Strategy with Jason S. Bradshaw

    Publicado: 12/12/2023

  6. 212: Strategies for Achieving Exceptional Customer Retention and Service in Healthcare Technology with Maggie Peña

    Publicado: 5/12/2023

  7. 211: Scaling Up Success: Insights and Strategies for Business Growth with Herb Cogliano

    Publicado: 28/11/2023

  8. 210: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich Part II

    Publicado: 21/11/2023

  9. 209: Integrating Hospitality Principles into Healthcare with Peter C. Yesawich

    Publicado: 15/11/2023

  10. 208: Insights on Customer Centricity and Key Performance Indicators with Michelle MacCarthy

    Publicado: 8/11/2023

  11. 207: Unearthing the Universals in Leadership with Adam Bryant

    Publicado: 31/10/2023

  12. 206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte

    Publicado: 11/10/2023

  13. 205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan

    Publicado: 3/10/2023

  14. 204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell

    Publicado: 26/9/2023

  15. 203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy

    Publicado: 19/9/2023

  16. 202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel

    Publicado: 12/9/2023

  17. 201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin

    Publicado: 29/8/2023

  18. 200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman

    Publicado: 22/8/2023

  19. 199: Optimizing E-commerce Customer Experiences: Consistency, Content, and Consumer Trends with Randy Mercer

    Publicado: 15/8/2023

  20. 198: Unlocking Customer Experience Excellence - The Intersection of AI and Human Touch with Peter Mullen

    Publicado: 8/8/2023

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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