161 Episodo

  1. 117: Insights and Trends on Customer Experience for 2021 with Jim Freeze

    Publicado: 5/1/2021

  2. 116: The Art of Designing and Implementing a Mystery Shopper Programme with Claire Boscq-Scott

    Publicado: 29/12/2020

  3. 115: The Winning Ingredients to Dominate Your Customer's Experience for 2021 with Yanique Grant

    Publicado: 24/12/2020

  4. 114: How to Overcome Anxiety as a Digital Strategist/Entrepreneur and Build Your Ideal Platform with Dr. Jackie Noelke

    Publicado: 15/12/2020

  5. 113: Developing a Strategy for UX Design that Focuses on the Customer with Mark Baldino

    Publicado: 8/12/2020

  6. 112: Secrets to Getting Into Your Customer's Imagination with Chip Bell

    Publicado: 1/12/2020

  7. 111: Using Wix to Create a Seamless Experience with Naomi Rozenfeld

    Publicado: 24/11/2020

  8. 110: How to Build A Home and Business Using Feng Shui with Patricia Lohan

    Publicado: 18/11/2020

  9. 109: Mastering the Art of Sales and Exceeding Your Customer's Expectations with Jas Takhar

    Publicado: 3/11/2020

  10. 108: How to Build An Effortless Experience Using Conversational Messenger Platforms with Kaitlin Pettersen

    Publicado: 27/10/2020

  11. 107: The Art of Listening and Taking Action in Order to Build and Sustain a Strong Reputation with Jason Grier

    Publicado: 20/10/2020

  12. 106: Redesigning Your Digital Experience into an OmniChannel Experience by Adjusting, Adapting and Reinventing with Leena Iyar

    Publicado: 13/10/2020

  13. 105: How Artificial Intelligence is Mitigating Bottlenecks in Customer Experience with Dan Leshem

    Publicado: 6/10/2020

  14. 104: The Importance of Being Reliable, Relatable and Responsive to Deliver a Fantastic Customer Experience with Daniel Rodriguez

    Publicado: 29/9/2020

  15. 103: How to Win Back Your Time with the Right Virtual Assistant with Daniel Ramsey

    Publicado: 22/9/2020

  16. 102: How to Transform Your Customer Journey Mapping with Change Management with Jim Tincher

    Publicado: 15/9/2020

  17. 101: Understanding the Importance of Human Connection in Your Customer Experience/User Design with Mike Welsh

    Publicado: 8/9/2020

  18. 100: The Must-Have Sales Strategies for the New-Normal with Richard Moore

    Publicado: 1/9/2020

  19. 099: How to Re-Purpose Your Marketing Efforts Using Data to Enhance CX with Bill Bice

    Publicado: 25/8/2020

  20. 098: Creative Stress Reduction Solutions for the Busy Professionals with Carlee Myers

    Publicado: 18/8/2020

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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