Pink Elephant - The IT and ITIL Service Management Experts

162 Episodo

1. PR33 - ITSM Is Just BSM with IT Examples

   Publicado: 1/11/2012
2. PR32 - Project and Change Management Integration

   Publicado: 28/9/2012
3. PR31 - Experiential Learning and Simulations

   Publicado: 26/9/2012
4. PR30 - Global Process

   Publicado: 27/8/2012
5. PR29 - Justifying Service and Process Improvement

   Publicado: 16/7/2012
6. PR28 - The Role of The Service Owner

   Publicado: 6/7/2012
7. PR27 - Dealing with Rogue Support Agents

   Publicado: 18/6/2012
8. PR26 - Distributed Service Desk Strategies

   Publicado: 21/5/2012
9. PR25 - Communication and Education Planning

   Publicado: 30/4/2012
10. PR24 - Problem and Availability Management The Conjoined Twins

    Publicado: 5/4/2012
11. PR23 - Demand Channels

    Publicado: 19/3/2012
12. PR22 - The Service Management Office 2.0 (Live From Pink12)

    Publicado: 5/3/2012
13. PR21 - Culture and ITSM Transformation Projects

    Publicado: 6/2/2012
14. PR20 - Deploying vs Documenting Processes

    Publicado: 23/1/2012
15. PR19 - The Strategic Role Of An IT Operating Model

    Publicado: 29/12/2011
16. PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters

    Publicado: 13/12/2011
17. PR17 - Technology vs Service Management

    Publicado: 22/11/2011
18. PR16 - Request Fulfillment

    Publicado: 1/11/2011
19. PR15 - Business Relationship Management

    Publicado: 20/10/2011
20. PR13 - Portfolio Management

    Publicado: 14/9/2011