73 Episodo

  1. George C. Huang, Director of Customer Experience & Success at Remo - How to go from $0 to $5m in SaaS revenue within a span of 3 months without any VC funding

    Publicado: 1/10/2020

  2. Chris Jones, Director of CS, EMEA at Enboarder - Remote Customer Onboarding

    Publicado: 2/9/2020

  3. Nabil Dabbagh, Head of CS at DeepCrawl - Restructuring a Customer Success Organisation

    Publicado: 6/8/2020

  4. Anna Poorna, Head of Community at Freshworks - How to build a Customer Success Community

    Publicado: 9/7/2020

  5. Lauren Cumming, Head of CS at Fixflo - Growing Customer Success from a Startup to a Scaleup

    Publicado: 3/6/2020

  6. Dan Farley, VP of CS at Seenit - How to make impactful Customer Success changes during COVID-19

    Publicado: 7/5/2020

  7. Rav Dhaliwal, VC Investor - How Customer Success Drives Company Valuation

    Publicado: 15/4/2020

  8. Adrian Beck, Senior Director of CS at Tanium - Scaling a Customer Success Organisation

    Publicado: 11/3/2020

  9. Violaine Yziquel, Director of CS at Box - Managing Customer Success with Third Party Vendors

    Publicado: 24/9/2018

  10. Paul Henderson, Founder of Outcome Leaders - How to Focus on Success Driven Outcomes

    Publicado: 23/7/2018

  11. Zachary Schulte, from MeetEdgar - Customer Experience & Usability; Essential components of customer success

    Publicado: 10/7/2018

  12. Cristina Fonseca, Co-Founder of Talkdesk - How Machine Learning Can Empower Customer Success Managers

    Publicado: 26/6/2018

  13. Martin Stenke, Co-Founder at Infunnel - Using Personas and Maturity Scales in Customer Success

    Publicado: 11/6/2018

  14. Hélène Hagnéré, Director of CS at Planday - How to Close the Customer Feedback Loop

    Publicado: 8/5/2018

  15. Sue Nabeth, Owner of Success Track Enterprise - Customer Success in Europe

    Publicado: 16/4/2018

  16. Amaan Nathoo, Head of Sales at Bonjoro - How Sales & Customer Success Can Overlap

    Publicado: 2/4/2018

  17. What Leaders in Customer Success Look for When Hiring

    Publicado: 19/3/2018

  18. Patrick Cournoyer, VP of CS at Peakon - Why Focusing on Team and Relationships is Essential in Customer Success

    Publicado: 2/3/2018

  19. David Etheredge, CEO and Andy Sutton, Director of User Experience, at SavvyCard - Investing Early in Customer Success

    Publicado: 19/2/2018

  20. Jonas Stanford, Director of CS at Unbounce - What Data is Important for Customer Success?

    Publicado: 26/1/2018

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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com

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