The Delighted Customers Podcast with Mark Slatin
Un pódcast de Mark Slatin | The Agile Brand - Jueves
Categorías:
108 Episodo
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#108 The 'Web of Data': Enhancing CX through Effective Data Integration
Publicado: 31/10/2024 -
#107 Strategy Meets CX: A Conversation with Seth Godin on 'This is Strategy'
Publicado: 24/10/2024 -
#106: Avoiding the Metric-Centric Trap
Publicado: 17/10/2024 -
#105 In the Shoes of a Cancer Patient: Loretta Muss on Advisory Councils, Burnout, and Personalizing Patient Care
Publicado: 10/10/2024 -
#104: Common Barriers to CX Success and How to Overcome Them
Publicado: 3/10/2024 -
#103: Using Data Visualization to Get Executive Buy-In
Publicado: 26/9/2024 -
#102: Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference
Publicado: 19/9/2024 -
#101: CX-PRO - Beyond the Basics: Book Review with the Editor
Publicado: 9/9/2024 -
#100: Watermark’s CX ROI Study: Proving Its Value to Executives and Skeptics
Publicado: 5/9/2024 -
#99: From Helping My Deaf Parents to Revolutionizing Customer Experience with AI
Publicado: 29/8/2024 -
#98: Trust in CX: Lessons from the Executive Assistant to Ronald Reagan
Publicado: 22/8/2024 -
#97: The Future of Customer Experience: AI and Actionable Data with Ken Peterson, President, QuestionPro Customer Experience
Publicado: 15/8/2024 -
#96 Building a CX Culture: Everence Federal Credit Union CEO and President
Publicado: 8/8/2024 -
#95: Transforming the Patient Experience through Effective Communication with Rachel Hitt, MD, Medical Director of Patient Experience - Tufts Medical Center
Publicado: 1/8/2024 -
#94: Improving Customer Loyalty through Martech and AI-Powered Solutions
Publicado: 25/7/2024 -
#93: Driving Superior Customer Experience with AI and Digital Transformation
Publicado: 18/7/2024 -
#92 Transforming Workplace Culture: Dr. James Killian on Employee Experience
Publicado: 11/7/2024 -
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Publicado: 4/7/2024 -
#90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture
Publicado: 27/6/2024 -
#89: Salesforce’s Approach to Customer Success, AI, & CX
Publicado: 20/6/2024
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
