The Delighted Customers Podcast with Mark Slatin

130 Episodo

1. #90: Ritz Carlton: Inside the Founder and Former President's Customer-Centric Culture

   Publicado: 27/6/2024
2. #89: Salesforce’s Approach to Customer Success, AI, & CX

   Publicado: 20/6/2024
3. #88: How Bilt Uses 3-D Instructions to Enrich Lives

   Publicado: 13/6/2024
4. #87: Empathy-Driven Leadership

   Publicado: 6/6/2024
5. #86: The Power of Social Identity on CX with Professor Gary David

   Publicado: 30/5/2024
6. #85: The Science of Brand Love

   Publicado: 23/5/2024
7. #84: Leading Change by Leveraging Trust with Charles H. Green

   Publicado: 16/5/2024
8. #83: Lessons from Taylor Swift About How to Create Superfans with Brittany Hodak

   Publicado: 9/5/2024
9. #82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principal, CX Amplified

   Publicado: 2/5/2024
10. #81: Strategies for making cx your growth engine

    Publicado: 25/4/2024
11. #80: Designing Experiences that drive loyalty

    Publicado: 18/4/2024
12. #79: Lessons from an ER doctor w/Dr. Judy Wolfe, Associate Chief Experience Officer, Cleveland Clinic

    Publicado: 11/4/2024
13. #78: Three Keys to Driving Customer Advocates

    Publicado: 4/4/2024
14. #77: Joe Pine: The Origin of "Customer Experience," The Experience Economy, and What's Next

    Publicado: 28/3/2024
15. #76: Pink Zebra Moving: Differentiating on CX for Explosive Growth with CEO, Ron Holt

    Publicado: 21/3/2024
16. #75: What’s the Pioneering Edge for Today’s CX Leaders according to the NPS Creator

    Publicado: 14/3/2024
17. #74: Closing the Gap Between Brand Promise and Customer Experience with Nick Zeisler

    Publicado: 7/3/2024
18. #73: Bruce Temkin's Blueprint for Fostering Trust in CX and Beyond

    Publicado: 28/2/2024
19. #72: The Crossroads of CX and UX: A Conversation with Darren Hood

    Publicado: 22/2/2024
20. #71: The Contagious Enthusiasm and Customer Intimacy Quadrant with Mary Poppen

    Publicado: 15/2/2024