124 Episodo

  1. 103. AI implications and considerations for ITSM, with Simone Jo Moore

    Publicado: 9/11/2023

  2. 102. How to Incorporate XLAs into Outsourcing Agreements - SDI Webinar Recording

    Publicado: 7/9/2023

  3. 101. "IT, stop jumping into solution mode!" with Katrina Macdermid

    Publicado: 31/8/2023

  4. 100. #XLAs #ITXM and Market Development of Experience Management in the past 4 years

    Publicado: 15/6/2023

  5. 99. Introducing XLAs with Unisys customers, with Weston Morris

    Publicado: 25/5/2023

  6. 98. What good is (ITXM) data if you don't make decisions based on it? with Dr. Selena Fisk

    Publicado: 18/5/2023

  7. 97. The state of ITXM/ITSM in the USA, with Matt Beran

    Publicado: 11/5/2023

  8. 96. What's wrong with Remote Work? Nothing! with Karen Ferris

    Publicado: 4/5/2023

  9. 95. How Customers and MSPs Benefit from IT Experience Management? With Katie Bates

    Publicado: 19/1/2023

  10. 94. CIO Agenda in 2023 - Predictions by Roy Atkinson

    Publicado: 22/12/2022

  11. 93. Happy XMOs! All about Experience Management Offices (XMO) with Neil Keating from BrightHorse

    Publicado: 15/12/2022

  12. 92. How Data Quality in ServiceNow impacts Experience with Mikko Juola from DCM

    Publicado: 8/12/2022

  13. 91. Mark Smalley on why IT needs “Experience Dominant Logic” to improve services

    Publicado: 1/12/2022

  14. 90. Doug Rabold on Why #XLAs Matter Now More Than Ever?

    Publicado: 24/11/2022

  15. 89. Antonina Klentsova - What does diplomacy and sustainability have to do with better IT Service Management?

    Publicado: 17/11/2022

  16. 88. Is Your IT Team Facing Cost Saving Pressure? #ITXM

    Publicado: 10/11/2022

  17. 87. Lauren Kelly - How IT can harness behavioural thinking for real impact and value?

    Publicado: 3/11/2022

  18. 86. Don’t make these mistakes when changing your MSP. #ITXM #XLA

    Publicado: 27/10/2022

  19. 85. Matthew Burrows - On why skills mapping is essential to improving IT organisations

    Publicado: 20/10/2022

  20. 84. Why is 80% of business productivity lost by 13% of your tickets?

    Publicado: 13/10/2022

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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