160 Episodo

  1. Episode 38 - OpEx with Marianne Rutz - The Real Deal with Alexander de Groot - Procurement

    Publicado: 9/10/2020

  2. Episode 37 - OpEx with Marianne Rutz - Working from Home at Sainsbury’s - with Karen Abass

    Publicado: 2/10/2020

  3. Episode 36 - OpEx with Marianne Rutz - The 5 Customer Service Secrets that Make your Callcenter Stand Out!

    Publicado: 25/9/2020

  4. Episode 35 - OpEx with Marianne Rutz - How to Show Empathy in Complaint Handling with Sarah Lawrence

    Publicado: 18/9/2020

  5. OpEx with Marianne Rutz - Bonus Episode 1 - Black Friday is Coming - Is your Team Ready?

    Publicado: 15/9/2020

  6. Episode 34 - OpEx with Marianne Rutz - Diversity and Inclusion - Ticking the Box is not Enough with Berthine Crèvecoeur West

    Publicado: 11/9/2020

  7. Episode 33 - OpEx with Marianne Rutz - The Secret Sauce of a Boutique Contact Centre with John Devlin

    Publicado: 4/9/2020

  8. Episode 32 - OpEx with Marianne Rutz - Operational Excellence Through the Lens of a Scottish Whisky Business - with Karen Somerville

    Publicado: 28/8/2020

  9. Episode 31 - OpEx with Marianne Rutz - Finances Made Human with Andi Lonnen

    Publicado: 21/8/2020

  10. Episode 30 - OpEx with Marianne Rutz - Operational Structure for Sustainable Success - with Alicia Butler Pierre

    Publicado: 14/8/2020

  11. Episode 29 - OpEx with Marianne Rutz - Operational Excellence - the Call to Mastery

    Publicado: 7/8/2020

  12. Episode 28 - OpEx with Marianne Rutz - How to Design and Produce an Operational Manual Fit for Purpose

    Publicado: 31/7/2020

  13. Episode 27 - OpEx with Marianne Rutz - How to Put your Employee Survey Data to Work, with Teresa Robertson

    Publicado: 24/7/2020

  14. Episode 26 - OpEx with Marianne Rutz - The Secrets of the Contact Center Specialist with Garry Gormley

    Publicado: 17/7/2020

  15. Episode 25 - OpEx with Marianne Rutz - How to Use the LEAP Framework to Assess your Contact Centre’s Performance

    Publicado: 10/7/2020

  16. Episode 24 - OpEx with Marianne Rutz - The Secrets of Employee-Engagement - with Dave D'Arcy

    Publicado: 3/7/2020

  17. Episode 23 OpEx with Marianne Rutz - The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting - with Helen Beaumont Manahan

    Publicado: 26/6/2020

  18. Episode 22 OpEx with Marianne Rutz - Mystery Shopping…. Guess what you Find Out with Marcus von Kloeden

    Publicado: 19/6/2020

  19. Episode 21 - The Contact Centre Enthusiast - with Martin Teasdale


    Publicado: 12/6/2020

  20. Episode 20 - Talking the Mental Health Truth - with BJ Kennedy


    Publicado: 5/6/2020

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Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

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