WTF! Walk The Floors Podcast- All Things Hospitality Training
Un pódcast de Michele Kline and Stephanie Leger
158 Episodo
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International Women’s Day! With guest speakers Shondra DeLoach-Perea, MBA, Vice President of Field Services at IGT and Parminder Batra, CEO at TraknProtect
Publicado: 30/3/2022 -
The bash was trash
Publicado: 30/3/2022 -
You can't cry over spilt milk with guest speaker Natalie Pickett
Publicado: 30/3/2022 -
Steps to fail & From tacky to safety
Publicado: 30/3/2022 -
Oregano vs Marjoran & In Da Room
Publicado: 30/3/2022 -
OOO Handcuffs & Un-Im-Pressed
Publicado: 30/3/2022 -
From playing Dr. Phil to kids lying about their age
Publicado: 30/3/2022 -
More than just a spill & The verbiage
Publicado: 30/3/2022 -
Putting the"P" in pool for PEOPLE! With guest speaker Dave Campbell
Publicado: 30/3/2022 -
I saw the sign
Publicado: 30/3/2022 -
Self-care ins't selfish with guest speaker Carlo Sidestam
Publicado: 30/3/2022 -
Any day now... & Honey, why did you bring the snow chains???!!!
Publicado: 30/3/2022 -
The power of kindness! With guest speaker Kevin Clarke
Publicado: 30/3/2022 -
Yippie! Annual Review Time- Said No Manager Ever!
Publicado: 30/3/2022 -
Turkey O.D. & Check yourself before you reck yourself
Publicado: 30/3/2022 -
WTF - What the forecast!
Publicado: 30/3/2022 -
It wasn't me
Publicado: 30/3/2022 -
When policies slip, it becomes a slippery slope!
Publicado: 30/3/2022
Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.