How Thinking of Employees as Customers Increased Sales by 427% and Created a Culture of Belonging | Mark LeBusque

After becoming painfully aware that he cared more about the numbers than the well-being of his employees, Mark LeBusque began to question his management philosophy. An insight to start thinking of his employees like customers helped Mark breakout of the "employees as inputs to production" model that previously informed his thinking. With this shift in management style, Mark was able to lead his team to unprecedented levels of growth and a newfound sense of belonging. Mark is internationally ...