509 Episodo

  1. 305: Supporting Your Team in the Retail Apocalypse

    Publicado: 30/1/2018

  2. 304: Arnie Malham, Innovating Culture

    Publicado: 23/1/2018

  3. 303: How to Build Brand Trust in 2018

    Publicado: 16/1/2018

  4. 302: Tom Karinshak, Comcast Customer Service

    Publicado: 9/1/2018

  5. 301: Will Experience Be Your Difference This Year?

    Publicado: 2/1/2018

  6. 300: Celebrating 300 Episodes (with live guitar)

    Publicado: 12/12/2017

  7. 299: Operationalizing New Channels

    Publicado: 7/12/2017

  8. 298: Michel Falcon, Incredible Experience Tips

    Publicado: 5/12/2017

  9. 297: How to Balance Promises with Performance

    Publicado: 30/11/2017

  10. 296: Jeffrey Shaw, The Lingo of Customers

    Publicado: 28/11/2017

  11. 295: A Leader's Guide to the Holidays

    Publicado: 23/11/2017

  12. 294: Katy Lynch, The Codeverse Experience

    Publicado: 22/11/2017

  13. 293: Are Millennials Killing Your Industry?

    Publicado: 16/11/2017

  14. 292: Mark Podolsky, Happy Customers Guaranteed

    Publicado: 14/11/2017

  15. 291: LinkedIn Learning for Customer-Focused Leaders

    Publicado: 9/11/2017

  16. 290: Ian Golding, Operationalizing Customer Experience

    Publicado: 7/11/2017

  17. 289: Transitions and Gaps in CX

    Publicado: 2/11/2017

  18. 288: Amy Climer, Fostering Creativity

    Publicado: 31/10/2017

  19. 287: The Multi-Device Customer Journey

    Publicado: 26/10/2017

  20. 286: Anthony Iannarino, Commitments Are for Closers

    Publicado: 24/10/2017

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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