509 Episodo

  1. 265: (Tip) Chatbots and Humans

    Publicado: 14/8/2017

  2. 264: (Tip) Mobile Potential

    Publicado: 10/8/2017

  3. 263: Merit Gest, Sales Engagement

    Publicado: 8/8/2017

  4. 262: Ecommerce Still Not Getting It Right

    Publicado: 7/8/2017

  5. 261: Thoughts on First Contact Resolution

    Publicado: 3/8/2017

  6. 260: Julie Ann Sullivan, Employee Attitudes

    Publicado: 1/8/2017

  7. 259: Predicting Behavior and Risk

    Publicado: 31/7/2017

  8. 258: (Tip) Making Sure Your Team Knows Their Goals

    Publicado: 27/7/2017

  9. 257: Pat Iyer, Legal Nurse Podcast

    Publicado: 25/7/2017

  10. 256: How Not to Hire Idiots When You're Desperate

    Publicado: 24/7/2017

  11. 255: (Tip) Your Org Chart vs. Your Customers

    Publicado: 20/7/2017

  12. 254: Rocky Romanella, Tighten the Lug Nuts

    Publicado: 18/7/2017

  13. 253: (Tip) Situational Awareness in Customer Service

    Publicado: 17/7/2017

  14. 252: Alison Herzog, Dell Customer Experience

    Publicado: 14/7/2017

  15. 251: (Tip) 3 OTHER Customer Segments

    Publicado: 11/7/2017

  16. 250: (Tip) Speed Up Your Customer’s Experience

    Publicado: 10/7/2017

  17. 249: How Customer Service Training Goes Wrong

    Publicado: 6/7/2017

  18. 248: (Tip) 3 Moments of Truth

    Publicado: 4/7/2017

  19. 247: (Tip) 3 Powerful Questions

    Publicado: 3/7/2017

  20. 246: Chase Clemons, Basecamp’s Customer Service Ethic

    Publicado: 29/6/2017

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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