509 Episodo

  1. 245: Vicky Smitley, Business Plans and CX

    Publicado: 27/6/2017

  2. 244: (Tip) The Magic of 1-to-1 Experiences

    Publicado: 26/6/2017

  3. 243: How Corporate Myths Hurt Customers

    Publicado: 22/6/2017

  4. 242: Jason Forrest, The Power of Customer Certainty

    Publicado: 20/6/2017

  5. 241: (Tip) Understanding Customer Touchpoints

    Publicado: 19/6/2017

  6. 240: Matt Dixon, Kick-Ass Customer Service

    Publicado: 15/6/2017

  7. 239: Customer Survey Mistakes

    Publicado: 13/6/2017

  8. 238: (Tip) Pay Attention to Your Customers, Or Else

    Publicado: 12/6/2017

  9. 237: Peter Friedman, Customer Service Messaging Apps

    Publicado: 8/6/2017

  10. 236: (Tip) Customer Experience Sprints

    Publicado: 6/6/2017

  11. 235: Customer Experience Touchpoint Tips

    Publicado: 5/6/2017

  12. 234: Tips for Customer Service Bots

    Publicado: 1/6/2017

  13. 233: (Tip) Beware of Organizational Conformity

    Publicado: 30/5/2017

  14. 232: Negative Emotions Have a Bigger Impact on CX

    Publicado: 29/5/2017

  15. 231: (Tip) Undercover Bosses

    Publicado: 25/5/2017

  16. 230: (Tip) Connecting Customer-Centricity to Action

    Publicado: 23/5/2017

  17. 229: Dan Gingiss, Social Customer Care

    Publicado: 22/5/2017

  18. 228: (Tip) All Customers want These Things

    Publicado: 18/5/2017

  19. 227: (Tip) Majoring In the CX Minors

    Publicado: 16/5/2017

  20. 226: Let's Talk About Airline Customer Service

    Publicado: 15/5/2017

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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