509 Episodo

  1. 225: (Tip) Signs of CX Success

    Publicado: 11/5/2017

  2. 224: (Tip) 3 CX-Defeating Phrases

    Publicado: 9/5/2017

  3. 223: Mo Gawdat: Engineering Happiness

    Publicado: 8/5/2017

  4. 222: (Tip) Instilling Culture Throughout the Organization

    Publicado: 4/5/2017

  5. 221: (Tip) The Wisdom of Your Team

    Publicado: 2/5/2017

  6. 220: Future Customer or Present Customer?

    Publicado: 1/5/2017

  7. 219: (Tip) Consistency Across Multiple Brands

    Publicado: 27/4/2017

  8. 218: (Tip) Lessons from Former Customers

    Publicado: 25/4/2017

  9. 217: Jill Schiefelbein, Dynamic Communication

    Publicado: 24/4/2017

  10. 216: The Right Way to Complain

    Publicado: 20/4/2017

  11. 215: (Tip) Losing Control of the Customer Experience

    Publicado: 18/4/2017

  12. 214: Who Drives Customer Experience?

    Publicado: 17/4/2017

  13. 213: (Tip) Customer Experience ROI Tips

    Publicado: 13/4/2017

  14. 212: (Tip) Start Innovating for YOUR Customers

    Publicado: 11/4/2017

  15. 211: Marcus Sheridan, They Ask, You Answer

    Publicado: 10/4/2017

  16. 210: (Tip) Educating Customers on Products

    Publicado: 6/4/2017

  17. 209: (Tip) Do You Have the Resources for Service?

    Publicado: 4/4/2017

  18. 208: Can You Predict Customer Behavior?

    Publicado: 3/4/2017

  19. 207: (Tip) How to Turn Away Customers

    Publicado: 30/3/2017

  20. 206: (Tip) The Role of the CX Evangelist

    Publicado: 28/3/2017

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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