Crack the Customer Code
Un pódcast de Adam and Jeannie - Martes
509 Episodo
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205: Colin Shaw, The Intuitive Customer
Publicado: 27/3/2017 -
204: (Tip) Customer Service Leadership
Publicado: 23/3/2017 -
203: (Tip) B2B vs. B2C Customer Experience
Publicado: 21/3/2017 -
202: Customer Service Tech
Publicado: 20/3/2017 -
201: (Tip) User Experience vs. Customer Experience
Publicado: 16/3/2017 -
200: Our Special 200th Episode
Publicado: 14/3/2017 -
199: Graeme Newell, For Purpose Corporations
Publicado: 13/3/2017 -
198: (Tip) No Cost Ways to Please Unhappy Customers
Publicado: 9/3/2017 -
197: (Tip) Using Customer Personas
Publicado: 7/3/2017 -
196: Innovating with Customers
Publicado: 6/3/2017 -
195: (Tip) Building a CX Team
Publicado: 2/3/2017 -
194: (Tip) Taking Negative Interactions Personally
Publicado: 28/2/2017 -
193: Amy Downs, Customer Success
Publicado: 27/2/2017 -
192: (Tip) Internal Customer Service
Publicado: 23/2/2017 -
191: (Tip) Outsourcing Customer Service
Publicado: 21/2/2017 -
190: Social Media with Colleagues
Publicado: 20/2/2017 -
189: (Tip) Understanding Your Competitor's Customer Experience
Publicado: 16/2/2017 -
188: (Tip) Show Your Customers The Love
Publicado: 14/2/2017 -
187: Jacqueline Jasionowski, Improving Customer Experience
Publicado: 13/2/2017 -
186: Bobby Albert, Creating Culture
Publicado: 11/2/2017
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
