509 Episodo

  1. 185: (Tip) When Customers Cross The Line

    Publicado: 9/2/2017

  2. 184: (Tip) Warming Up Cold Calls

    Publicado: 7/2/2017

  3. 183: Online Reviews More Important Than Ever

    Publicado: 6/2/2017

  4. 182: (Tip) Advocating for Customers

    Publicado: 2/2/2017

  5. 181: (Tip) Handling Outrageous Customer Demands

    Publicado: 31/1/2017

  6. 180: John DiJulius, The Customer Service Revolution

    Publicado: 30/1/2017

  7. 179: (Tip) Staffing Automated Customer Service

    Publicado: 26/1/2017

  8. 178: (Tip) Non-Financial Employee Incentives

    Publicado: 24/1/2017

  9. 177: The ROI of Customer Experience

    Publicado: 23/1/2017

  10. 176: (Tip) Hiring a Customer-Centric Employee

    Publicado: 19/1/2017

  11. 175: (Tip) How Business Schools Can Add Customer Experience

    Publicado: 17/1/2017

  12. 174: Robert Scoble, Augmented Reality and the Fourth Transformation

    Publicado: 16/1/2017

  13. 173: (Tip) Resolving Customer Service Issues

    Publicado: 12/1/2017

  14. 172: (Tip) Personalizing the Customer Experience

    Publicado: 10/1/2017

  15. 171: This Podcast in 2017

    Publicado: 9/1/2017

  16. 170: What’s Happening Next

    Publicado: 28/11/2016

  17. 169: Election Day Customer Experience Lessons

    Publicado: 17/11/2016

  18. 168: Nate Brown, Service Center Engagement

    Publicado: 14/11/2016

  19. 167: Signs You’re Losing a Customer

    Publicado: 10/11/2016

  20. 166: Justin Deese, Blue Collar Service

    Publicado: 7/11/2016

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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