Crack the Customer Code
Un pódcast de Adam and Jeannie - Martes
509 Episodo
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145: Defining Bad Customer Service
Publicado: 25/8/2016 -
144: Eddie Turner, Facilitating Change
Publicado: 22/8/2016 -
143: How Augmented Reality is Changing Customer Experience
Publicado: 18/8/2016 -
142: Anna Liotta, Unlocking Generational Codes
Publicado: 15/8/2016 -
141: When Customers Don’t Want Your Help
Publicado: 11/8/2016 -
140: Bryan Kramer, The Art of Shareology
Publicado: 8/8/2016 -
139: The Role of Content in Customer Service
Publicado: 4/8/2016 -
138: Becky Spohn, Professional Confidence Builder
Publicado: 1/8/2016 -
137: Culture and Customer Service
Publicado: 28/7/2016 -
136: Jane Anderson, Customer Service for Personal Brands
Publicado: 25/7/2016 -
135: History as a Sales Point
Publicado: 21/7/2016 -
134: Curtis Kopf, Premera Blue Cross
Publicado: 18/7/2016 -
133: Tesla and the Infrastructure of Innovation
Publicado: 14/7/2016 -
132: Alison Circle, Columbus Metropolitan Library
Publicado: 11/7/2016 -
131: Does Payment Affect Customer Experience?
Publicado: 7/7/2016 -
130: Chloë Thomas, Customer Manipulation
Publicado: 30/6/2016 -
129: TSA Customer Service
Publicado: 27/6/2016 -
128: Christianne Harder, Fan Engagement
Publicado: 23/6/2016 -
127: Is Transparency Effective?
Publicado: 20/6/2016 -
126: Sven Gierlinger, Patient Empathy
Publicado: 16/6/2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
