Crack the Customer Code
Un pódcast de Adam and Jeannie - Martes
509 Episodo
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125: How Environment Impacts Experience
Publicado: 13/6/2016 -
124: Brian Andrews, VP of Customer Experience at Sprint
Publicado: 9/6/2016 -
123: CXPA Live, Regulated Industry Challenges
Publicado: 6/6/2016 -
122: Tema Frank, People Shock
Publicado: 2/6/2016 -
121: CXPA Live, Healthcare Experience Observations
Publicado: 30/5/2016 -
120: Jim Kalbach, Experience Mapping Expert
Publicado: 26/5/2016 -
119: CXPA Live, Predictive Analytics
Publicado: 23/5/2016 -
118: David Williams, Make-A-Wish
Publicado: 19/5/2016 -
117: CXPA Live, The Voice of the Customer
Publicado: 16/5/2016 -
116: Terry Brock, Growing Your Business with Tech
Publicado: 12/5/2016 -
115: Do Loyalty Programs Still Work?
Publicado: 9/5/2016 -
114: Ron Tite, Branding and Creativity Expert
Publicado: 5/5/2016 -
113: Our Favorite Apps
Publicado: 2/5/2016 -
112: Terri Goldstein, The Science of Package Design
Publicado: 28/4/2016 -
111: Analog Customer Experiences
Publicado: 25/4/2016 -
110: Mike Ganino, Guest Experience Expert
Publicado: 21/4/2016 -
109: Slow Fashion and Rapid Innovation
Publicado: 18/4/2016 -
108: Stan Phelps & Evan Carroll, Blue Goldfish
Publicado: 14/4/2016 -
107: Extreme Customization
Publicado: 11/4/2016 -
106: J V Crum, Social Consciousness in Business
Publicado: 7/4/2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
