Crack the Customer Code
Un pódcast de Adam and Jeannie - Martes
509 Episodo
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105: Onstage vs Offstage Customer Experience
Publicado: 4/4/2016 -
104: Pat Helmers, Sales Babble Podcast
Publicado: 31/3/2016 -
103: Will Virtual Reality Make Customer Service More Real?
Publicado: 28/3/2016 -
102: Jim Rembach, Fast Leader
Publicado: 24/3/2016 -
101: How the Innovation Process Fails Us
Publicado: 21/3/2016 -
100: Customer Service 100 Years Ago
Publicado: 17/3/2016 -
099: B2C vs. B2B Customer Experience
Publicado: 14/3/2016 -
098: Brian Solis, Where Business Meets Design
Publicado: 10/3/2016 -
097: The Best Customer Loyalty Metrics
Publicado: 7/3/2016 -
096: Jay Baer, Hug Your Haters
Publicado: 3/3/2016 -
095: Offboarding Customers
Publicado: 29/2/2016 -
094: Joseph Michelli, Becoming Customer-Obsessed
Publicado: 25/2/2016 -
093: Why Employee Engagement Matters
Publicado: 22/2/2016 -
092: Ayelet Baron, The Future of Work
Publicado: 18/2/2016 -
091: How to Find Time for Training
Publicado: 15/2/2016 -
090: How Can You Show Customers Love?
Publicado: 11/2/2016 -
089: Will Companies Demand Your Phone Records?
Publicado: 8/2/2016 -
088: Richard Shapiro, The Endangered Customer
Publicado: 4/2/2016 -
087: The Next Generation of Customer Experience Leaders
Publicado: 1/2/2016 -
086: Dr. Adrienne Boissy, The Patient Experience
Publicado: 28/1/2016
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
