Crack the Customer Code
Un pódcast de Adam and Jeannie - Martes
Categorías:
509 Episodo
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444: Season Intro
Publicado: 1/2/2021 -
443: Bourbon Summit
Publicado: 27/10/2020 -
442: Terrible Customer Communication
Publicado: 20/10/2020 -
441: James Dodkins, Rockstar CX
Publicado: 13/10/2020 -
440: When Employees Want to Keep Working at Home
Publicado: 6/10/2020 -
439: Clare Muscutt, Empowering Women in CX
Publicado: 29/9/2020 -
438: Stay Focused
Publicado: 22/9/2020 -
437: John Garrett, What's Your And?
Publicado: 15/9/2020 -
436: Supporting Your Retail Employees in an Angry World
Publicado: 8/9/2020 -
435: Eric Prugh, Self Service Customer Experience
Publicado: 1/9/2020 -
434: CX in Stay-At-Home Scenarios (AR/AI)
Publicado: 25/8/2020 -
433: Neal Schaffer, The Age of Influence
Publicado: 18/8/2020 -
432: Cross-functional Leadership for CX Success
Publicado: 11/8/2020 -
431: Alain Hunkins, Cracking the Leadership Code
Publicado: 4/8/2020 -
430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?
Publicado: 28/7/2020 -
429: Stephanie Thum, Inclusive CX
Publicado: 21/7/2020 -
428: Are COVID Surcharges Good or Bad CX?
Publicado: 14/7/2020 -
427: Michel Falcon, Post-Pandemic Restaurant Experience
Publicado: 7/7/2020 -
426: The New Normal for B2B
Publicado: 30/6/2020 -
425: Donna Cutting, Rolling Out the Red Carpet for Customers
Publicado: 23/6/2020
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
