Crack the Customer Code

509 Episodo

1. 345: Understanding the Peak-End Rule

   Publicado: 6/11/2018
2. 344: Shaun Belding, The Journey to Wow

   Publicado: 30/10/2018
3. 343: Are Subscription Boxes Filled with Data Gold?

   Publicado: 23/10/2018
4. 342: Ruben Ocampo, Service Design

   Publicado: 16/10/2018
5. 341: Is Word of Mouse Getting Less Important?

   Publicado: 9/10/2018
6. 340: Marti Konstant, the Agile Careerist

   Publicado: 2/10/2018
7. 339: Customer Journey Mapping is Not One Size Fits All

   Publicado: 25/9/2018
8. 338: Danny Schuman, The Worst Business Model

   Publicado: 18/9/2018
9. 337: Is Chat Better than Phone for Customer Service?

   Publicado: 11/9/2018
10. 336: Joshua March, Social Media Messaging

    Publicado: 4/9/2018
11. 335: Do You have a Purchase or Usage Brand?

    Publicado: 28/8/2018
12. 334: Melissa Agnes, Preparing for Crisis

    Publicado: 21/8/2018
13. 333: Don't Make Assumptions About Your Customer's Journey

    Publicado: 14/8/2018
14. 332: Alan Schaefer: Banding Together

    Publicado: 7/8/2018
15. 331: There’s No One Way to Do Customer Experience

    Publicado: 31/7/2018
16. 330: Jess Pettitt, Good Enough NOW

    Publicado: 24/7/2018
17. 329: Be a Customer Experience Change Agent

    Publicado: 17/7/2018
18. 328: Customer Service Phrases that Are a Problem

    Publicado: 10/7/2018
19. 327: Jeff Toister, Service Culture

    Publicado: 3/7/2018
20. 326: Succeeding with Difficult Customers

    Publicado: 26/6/2018