50 Episodo

  1. Rebroadcast of Moments of Truth: CX Mini Masterclass – E46

    Publicado: 3/9/2020

  2. Rebroadcast of Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32

    Publicado: 20/8/2020

  3. Rebroadcast of Calculating Customer Lifetime Value: CX Mini Masterclass – E22

    Publicado: 6/8/2020

  4. Conversation with the godmother of customer experience: interview with Jeanne Bliss – E90

    Publicado: 25/6/2020

  5. Customer impact scorecard: CX Mini Masterclass – E89

    Publicado: 18/6/2020

  6. How to build a world class CX dashboard: CX Mini Masterclass – E88

    Publicado: 11/6/2020

  7. Measuring digital customer experience: CX Mini Masterclass – E87

    Publicado: 4/6/2020

  8. 3 ways to foster empathy among teams: CX Mini Masterclass – E86

    Publicado: 28/5/2020

  9. The ultimate guide to customer experience metrics: CX Mini Masterclass – E85

    Publicado: 21/5/2020

  10. 3 tips for balancing consistent customer experience and technology innovation: CX Mini Masterclass – E84

    Publicado: 14/5/2020

  11. The impact of Covid 19 and customer experience in the new normal: interview with Jennifer Wright – E83

    Publicado: 7/5/2020

  12. Understanding the customer touchpoint map: CX Mini Masterclass – E82

    Publicado: 30/4/2020

  13. Using interviews to gain customer insight: CX Mini Masterclass – E81

    Publicado: 23/4/2020

  14. Cracking CX success and customer experience ROI: interview with Michelle Morris – E80

    Publicado: 16/4/2020

  15. 3 unique customer experience research approaches you might not know: CX Mini Masterclass – E79

    Publicado: 10/4/2020

  16. Understanding CX maturity models: CX Mini Masterclass – E78

    Publicado: 2/4/2020

  17. Tapping into VOC insight through social media: CX Mini Masterclass – E77

    Publicado: 26/3/2020

  18. Customer journey management in times of crisis: CX Mini Masterclass – E76

    Publicado: 19/3/2020

  19. Customer journey optimization via the VOC feedback loop: CX Mini Masterclass – E75

    Publicado: 12/3/2020

  20. Customer experience leadership in higher education: interview with Josh Dodson – E74

    Publicado: 5/3/2020

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In the age of empowered consumers, brands must put customers at the center of their business. Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe. Whether you are new to CX, a seasoned professional looking to expand your knowledge or someone who is just interested in learning how empowered customers are transforming the business landscape, this show will take you inside the latest topics and trends in the world of customer experience.

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