Experts of Experience
Un pódcast de Mission.org - Miercoles
93 Episodo
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#52 Why Understanding the Customer Is The Key to Great Experiences
Publicado: 16/10/2024 -
#51 Connecting CX to Key Value Metrics
Publicado: 9/10/2024 -
#50 Breaking Down The Link Between Employee Experience and Customer Experience
Publicado: 2/10/2024 -
#49 Why You Need to Be Easy to Do Business With
Publicado: 25/9/2024 -
#48 How To Create Great Experiences at Large-Scale Events
Publicado: 18/9/2024 -
#47 Instilling a Customer-First Mindset at BILL
Publicado: 11/9/2024 -
#46 Expanding FanDuel's Reach: The Power of Partnerships and Customer Experience
Publicado: 4/9/2024 -
#45 Creating Experiential Moments and Partnerships
Publicado: 28/8/2024 -
#44 Implementing AI in Customer Experience
Publicado: 21/8/2024 -
#43 Going Beyond Basic Customer Service
Publicado: 14/8/2024 -
#42 Preserving Human-to-Human Relationships in Retail
Publicado: 7/8/2024 -
#41 The Power of Storytelling and Design in Customer Experience
Publicado: 31/7/2024 -
#40 Leveraging Predictive Analytics and AI for Hyper-Personalization
Publicado: 24/7/2024 -
#39 Optimizing Campaigns and Driving Revenue with AI
Publicado: 17/7/2024 -
#38 How To Actually Implement AI in A Meaningful Way
Publicado: 10/7/2024 -
#37 The Need For Speed in Customer Experience
Publicado: 3/7/2024 -
#36 Using Data to Drive Growth and Customer Satisfaction
Publicado: 26/6/2024 -
#35 How GNC is Shaping Product Strategy with Customer Feedback
Publicado: 19/6/2024 -
#34 How John Deere is Making Technology Accessible to All Farmers
Publicado: 12/6/2024 -
#33 The Power of Proximity in Enhancing Customer Experience
Publicado: 5/6/2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
