Experts of Experience
Un pódcast de Mission.org - Miercoles
93 Episodo
-
#32 Useful Ways To Think About The Relationship Between Customer and Employee Experience
Publicado: 29/5/2024 -
#31 The Monumental Power of Genuine Empathy as a CX Tool
Publicado: 22/5/2024 -
#30 What Are The Biggest CX Mistakes and How To Avoid Them
Publicado: 15/5/2024 -
#29 How To Achieve Championship Level CX with PGA Tour Superstore's CMO
Publicado: 8/5/2024 -
#28 AI and the Driving Experience: Enhancing EVs Through Smart Technology
Publicado: 1/5/2024 -
#27 New Report Reveals Trends and Challenges for the Industry
Publicado: 24/4/2024 -
#26 Secrets to Great Service at Quick-Service Restaurants
Publicado: 17/4/2024 -
#25 How Breeze Airways is Proving You Can Create Superior Flying Experiences
Publicado: 10/4/2024 -
#24 Customer Experience Resurgence: The MoviePass Story
Publicado: 3/4/2024 -
#23 Building Trust in AR: Niantic's Guide to Transparent Customer Engagement
Publicado: 27/3/2024 -
#22 Advice for Harmonizing Business-Customer Relationships
Publicado: 20/3/2024 -
#21 Accessibility in Focus: Fable's CEO Talks Design and Impact
Publicado: 13/3/2024 -
#20 Insights on Prioritizing Customer Experience for Sustainable Growth
Publicado: 6/3/2024 -
#19 The Ultimate Guide to Ecommerce CX
Publicado: 28/2/2024 -
#18 Innovation in Education: Duolingo's Approach to Immersive Learning with Megan Bednarczyk
Publicado: 21/2/2024 -
#17 Rudi Khoury - Empower Your Team, Transform Customer Service: Fisher & Paykel's Revolutionary Approach
Publicado: 14/2/2024 -
#16 Ethan Beute - The Heart of Customer Experience: Human Emotion and Artful Communication
Publicado: 7/2/2024 -
#15 Jim Roth's Masterclass on Salesforce's Customer Success Strategies
Publicado: 31/1/2024 -
#14 Chris Ho's Secret to The Art of Delegation and Customer Experience
Publicado: 24/1/2024 -
#13 Ian Wishingrad: A Masterclass in Branding & Customer Experience
Publicado: 17/1/2024
If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.
