The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

460 Episodo

1. AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support

   Publicado: 6/2/2025
2. Scaling Customer Support with AI: Nuuly’s Winning Formula

   Publicado: 30/1/2025
3. A Day in the Life of a Support Operations Analyst

   Publicado: 23/1/2025
4. The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce

   Publicado: 16/1/2025
5. The Four Pillars of CX: A deep dive into what makes for great customer experiences

   Publicado: 9/1/2025
6. Off Script: Brian Eno and Stephen Fry take on AI

   Publicado: 12/12/2024
7. Building the perfect fit: AI integration lessons from ScreenCloud

   Publicado: 28/11/2024
8. Putting people first: Nick Clark on how to design AI support for the customer

   Publicado: 22/11/2024
9. Lessons from Amazon: How to practice "Big Bet Leadership"

   Publicado: 7/11/2024
10. Off Script: Imagining the next era of customer service

    Publicado: 30/10/2024
11. Pioneer: Highlights from Intercom's first ever AI customer service summit

    Publicado: 17/10/2024
12. Fin 2: The Next Generation of AI-First Customer Service

    Publicado: 10/10/2024
13. How strong company culture leads to high customer satisfaction

    Publicado: 3/10/2024
14. The Nordstrom Way: Embracing change in customer service

    Publicado: 25/9/2024
15. A day in the life of a conversation designer

    Publicado: 19/9/2024
16. Built For You: Fin AI Agent is now available over email

    Publicado: 12/9/2024
17. Leadership's Role in Creating a Customer-Centric Culture

    Publicado: 9/9/2024
18. A day in the life of a support knowledge manager

    Publicado: 22/8/2024
19. Defining and evaluating a remarkable customer experience

    Publicado: 15/8/2024
20. Off Script: Better, faster, cheaper

    Publicado: 8/8/2024