The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

450 Episodo

1. Engineering principles: Shaping the solution and building in small steps

   Publicado: 29/9/2022
2. How to deploy empathy to get the most out of customer interviews, according to Geocodio's Michele Hansen

   Publicado: 22/9/2022
3. Emojis mean business: The characters transforming business messaging

   Publicado: 15/9/2022
4. Intercom on Product: The new dawn of Machine Learning

   Publicado: 8/9/2022
5. Rewind: Jean Hsu on people-centric management

   Publicado: 1/9/2022
6. Kinzen’s CEO Mark Little on the fight against disinformation

   Publicado: 25/8/2022
7. Algolia’s Sarah Dayan on what sets a staff plus engineer apart

   Publicado: 18/8/2022
8. UserTesting’s Janelle Estes on using human insight to create memorable experiences

   Publicado: 11/8/2022
9. Let's talk principles: From technical conservatism to connected, modular systems

   Publicado: 4/8/2022
10. Sanj Bhayro on creating the right foundation to help businesses scale

    Publicado: 28/7/2022
11. Three million downloads and counting: Inside Intercom reaches a podcasting milestone

    Publicado: 21/7/2022
12. Stripe’s James Dyett on a customer-first approach to sales

    Publicado: 14/7/2022
13. Stark’s CEO Cat Noone on designing accessible products

    Publicado: 7/7/2022
14. Form specialist Caroline Jarrett on designing surveys that work

    Publicado: 30/6/2022
15. G2's CMO Amanda Malko on the latest trends in software buying

    Publicado: 23/6/2022
16. Pride 2022: Being out and bringing people in

    Publicado: 16/6/2022
17. Intercom’s product principles: Back to the basics

    Publicado: 9/6/2022
18. Customer Experience author Elizabeth Dixon on the CX that makes an impact

    Publicado: 2/6/2022
19. Intercom on Product: Facing the tech slowdown

    Publicado: 26/5/2022
20. 2022 CS Benchmark: How support quality impacts businesses

    Publicado: 19/5/2022