161 Episodo

  1. 177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

    Publicado: 6/12/2022

  2. 176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth

    Publicado: 29/11/2022

  3. 175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

    Publicado: 22/11/2022

  4. 174: Business and Leadership Re-Defined with Brad Sugars

    Publicado: 25/10/2022

  5. 173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

    Publicado: 27/9/2022

  6. 172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

    Publicado: 30/8/2022

  7. 171: How To Tap Into Your Authentic Self – Rediscovering and Redefining YOU with Dr. Fred Moss

    Publicado: 10/8/2022

  8. 170: A True Guide to Navigating and Being Successful as a Real Estate Agent with Laura Stewart

    Publicado: 26/7/2022

  9. 169: Navigating and Developing a Winning Communications Strategy with Matt Swain

    Publicado: 14/6/2022

  10. 168: Understanding the Importance of the User Experience with Andrew Ou

    Publicado: 31/5/2022

  11. 167: Blockchain Adoption and It’s Impact on Customer Experience with Jason Ten-Pow

    Publicado: 17/5/2022

  12. 166: The Art of Listening and Gathering Product Feedback with Matt Young

    Publicado: 10/5/2022

  13. 165: Forming and Building Stronger Brand Relationships through Digital with Dr. Anna Harrison

    Publicado: 3/5/2022

  14. 164: Delivering Quality Service through Mobile Applications with Eric Vermillion

    Publicado: 26/4/2022

  15. 163: Ignite Your Brand with Humility, Curiosity and Passion with Ernie Harker

    Publicado: 12/4/2022

  16. 162: The Ins and Outs of Scaling Your Customer Journey Mapping with Jochem van der Veer

    Publicado: 5/4/2022

  17. 161: Navigating How AI Has Enhanced Customer Experience with Gadi Shamia

    Publicado: 29/3/2022

  18. 160: Key Growth Strategies an Organization Needs to Build Customer Success with Stuart Leo

    Publicado: 22/3/2022

  19. 159: Understanding How to Build a Strong Response Time and Increase Your CSAT Score with Jose Herrera

    Publicado: 15/3/2022

  20. 158: Customer Experience Trends 2022 with Yanique Grant

    Publicado: 8/3/2022

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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