Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
528 Episodo
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Creating a learning environment that drives better sales and customer success outcomes - Interview with Pat Lynch of MindTickle
Publicado: 26/11/2019 -
25 behavioural biases and how they influence the choices our customers make - Interview with Richard Shotton
Publicado: 26/11/2019 -
Most of customer experience is cleaning and sweeping - Interview with Gerry McGovern
Publicado: 26/11/2019 -
A new model of business and leadership is needed: Lessons from one of the UK’s best companies to work for - Interview with Jason Stockwood
Publicado: 26/11/2019 -
Convenience helps you stand out and creates fierce loyalty - Interview with Shep Hyken
Publicado: 26/11/2019 -
Design is how we treat each other - Interview with Rie Nørregaard
Publicado: 26/11/2019 -
The secrets behind Airbnb's customer experience - Interview with Joseph Michelli
Publicado: 25/11/2019 -
How to make your people SUPERENGAGED - Interview with Nikki Gatenby
Publicado: 24/11/2019 -
Are you willing to delight the specific? - Interview with Seth Godin about his new book: This Is Marketing
Publicado: 24/11/2019 -
Getting the human and tech balance right in customer experience - Interview with Julia Ahlfeldt
Publicado: 24/11/2019 -
Is your culture hurricane fit? - Interview with Jonathan Rowe of nCino
Publicado: 24/11/2019 -
Leaders should experience what it is like to be one of their own customers more often - Interview with Shaun Belding
Publicado: 24/11/2019 -
Becoming a trusted company is an absolute requirement of a winning strategy - Interview with Christopher Roark of Accenture
Publicado: 24/11/2019 -
What The Great Escape can teach us about Future Fit leadership - Interview with Mike Perk
Publicado: 24/11/2019 -
9 Trends shaping the future of marketing and CX in 2019 - Interview with Jeremy Korst
Publicado: 24/11/2019 -
Going from good to great in customer experience - Interview with Rachel Haworth of Coventry Building Society
Publicado: 24/11/2019 -
Playing the customer experience game to win - Interview with Nienke Bloem
Publicado: 24/11/2019 -
Building your positivity muscle and the impact it can have on customer experience - Interview with Matt Prowse of IAG
Publicado: 24/11/2019 -
What more empathy in business and artificial intelligence (AI) will look like - Interview with Minter Dial
Publicado: 24/11/2019 -
The six core elements of ROCKSTAR customer experience - Interview with James Dodkins
Publicado: 24/11/2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
