Punk CX with Adrian Swinscoe
Un pódcast de Adrian Swinscoe
528 Episodo
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Analytics isn't something you buy, it is something that you do - Interview with Larry Skowronek of NICE
Publicado: 16/11/2019 -
Most businesses would be shocked to see the experience they are inflicting on their customers - Interview with David Cancel
Publicado: 16/11/2019 -
What's stopping you from doing the best work of your life? - Interview with Aaron Dignan
Publicado: 16/11/2019 -
Research insights into gathering effective feedback, the use of different metrics and generational differences around channel choice - Interview with Steve Morrell of Contact Babel
Publicado: 15/11/2019 -
Our people first, customers second approach drives our growth - Interview with Tom van der Lubbe of Viisi
Publicado: 9/11/2019 -
Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton
Publicado: 7/11/2019 -
Understanding friction and reward in customer experience – Interview with Richard Hammond and Rocky Howard of Uncrowd
Publicado: 3/11/2019 -
CEOs have to come to accept that CX is their responsibility - Interview with Jeanne Bliss
Publicado: 3/11/2019 -
Agatha, NLU and turning customer support agents into geniuses - Interview with Deon Nicholas of Forethought.ai
Publicado: 3/11/2019 -
You can't transform something you don't understand - Interview with Annette Franz
Publicado: 3/11/2019 -
Audio is an overlooked dimension of the customer experience - Interview with Jeff Yasuda of Feed.fm
Publicado: 3/11/2019 -
Taziki's is closing the disability employment gap and enriching their customer and employee experience at the same time - Interview with Dan Simpson
Publicado: 3/11/2019 -
If you want to improve your B2B customer experience, manage customer distress - Interview with Robert C. Johnson of TeamSupport
Publicado: 3/11/2019 -
The Commonwealth of Self Interest and customer engagement - Interview with Paul Greenberg
Publicado: 3/11/2019 -
Given the choice 75 percent of customers would prefer to use messaging channels for service - Interview with Joshua March of Conversocial
Publicado: 3/11/2019 -
Real competitive advantage in customer experience comes from understanding customers and what drives them away - Interview with David Avrin
Publicado: 3/11/2019 -
Gender and diversity imbalances will impact your ability to connect with and serve your customers - Interview with Adriana Gascoigne of Girls In Tech
Publicado: 3/11/2019 -
A lack of executive desire and recognition is holding back customer service - Interview with Michael Redbord of Hubspot
Publicado: 3/11/2019 -
How using a network of experts can dramatically improve customer service automation - Interview with Antony Brydon of Directly
Publicado: 3/11/2019 -
How your procurement team is impacting both your employee and customer experience - Interview with Todd Olson of Pendo
Publicado: 3/11/2019
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.
