340 Episodo

  1. Becoming the Chief "Charismatic" Officer

    Publicado: 9/10/2018

  2. CX Day Celebration!

    Publicado: 2/10/2018

  3. Getting over the bump

    Publicado: 25/9/2018

  4. From CRM to CX

    Publicado: 18/9/2018

  5. Empowering CX with Actionable Information

    Publicado: 11/9/2018

  6. The Pitfalls of Tech

    Publicado: 4/9/2018

  7. What's your goal?

    Publicado: 28/8/2018

  8. Let's Talk Tech

    Publicado: 21/8/2018

  9. Improving the patient experience

    Publicado: 14/8/2018

  10. A real-world SPRINT

    Publicado: 7/8/2018

  11. SPRINTing to a solution

    Publicado: 31/7/2018

  12. You need to drive action!

    Publicado: 24/7/2018

  13. Don't let your brand make false promises

    Publicado: 17/7/2018

  14. So you have a journey map... what now?

    Publicado: 10/7/2018

  15. Don't drive past your customers!

    Publicado: 3/7/2018

  16. Steer clear of the process map

    Publicado: 26/6/2018

  17. The Right Tool for the Right Job

    Publicado: 19/6/2018

  18. #Frankensurvey

    Publicado: 12/6/2018

  19. Requirements, Planning, and Execution

    Publicado: 5/6/2018

  20. The CEO, the Customer, and You

    Publicado: 29/5/2018

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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

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