340 Episodo

  1. X4 Recap

    Publicado: 19/3/2019

  2. Buy-in From the Top

    Publicado: 13/3/2019

  3. Turn Back Time: The Creative Moments

    Publicado: 6/3/2019

  4. Turn Back Time

    Publicado: 26/2/2019

  5. Is B2B CX behind B2C?

    Publicado: 19/2/2019

  6. B2B vs. B2C

    Publicado: 12/2/2019

  7. The State of Customer Experience

    Publicado: 5/2/2019

  8. Human-centered Design

    Publicado: 29/1/2019

  9. Human Duct Tape

    Publicado: 24/1/2019

  10. The Evolution of CX

    Publicado: 15/1/2019

  11. Getting Back to Fundamentals

    Publicado: 8/1/2019

  12. The United States of CX

    Publicado: 18/12/2018

  13. Customer Success

    Publicado: 11/12/2018

  14. Customer-focused Training

    Publicado: 4/12/2018

  15. Read More Science Fiction

    Publicado: 27/11/2018

  16. The Personal Touch

    Publicado: 13/11/2018

  17. Convenience Trumps Price

    Publicado: 6/11/2018

  18. CX Horror Stories

    Publicado: 31/10/2018

  19. Making CX Work at Johnson Controls

    Publicado: 23/10/2018

  20. What's your "word-of-mouth" strategy?

    Publicado: 16/10/2018

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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

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