340 Episodo

  1. Caring Beyond an NPS Score

    Publicado: 20/8/2019

  2. Don’t Forget the Customer in Your Customer Journey Map

    Publicado: 13/8/2019

  3. Turn Back Time: Industry Take-Home Value

    Publicado: 6/8/2019

  4. Starting from Scratch

    Publicado: 23/7/2019

  5. The Story of the Customer

    Publicado: 16/7/2019

  6. It's Party Time!

    Publicado: 9/7/2019

  7. From Patrons to Customers

    Publicado: 2/7/2019

  8. Don’t just use your gut

    Publicado: 25/6/2019

  9. Meeting in a Box

    Publicado: 18/6/2019

  10. Bouncing Off Guardrails

    Publicado: 11/6/2019

  11. What to do with all this data

    Publicado: 4/6/2019

  12. Rock Stars and Fixer-Uppers

    Publicado: 28/5/2019

  13. That Take-home Value

    Publicado: 14/5/2019

  14. CX Champions

    Publicado: 7/5/2019

  15. From the Ground Up

    Publicado: 30/4/2019

  16. A Global View

    Publicado: 23/4/2019

  17. Across Industries

    Publicado: 16/4/2019

  18. A Whole Lotta CX

    Publicado: 9/4/2019

  19. The CX Juggernaut

    Publicado: 2/4/2019

  20. Keep It Simple

    Publicado: 26/3/2019

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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

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