340 Episodo

  1. The C-Suite Elite

    Publicado: 21/1/2020

  2. Spinning-off without getting dizzy

    Publicado: 14/1/2020

  3. Putting the “customer” into customer experience

    Publicado: 7/1/2020

  4. AI, YOLO, and Trends into 2020

    Publicado: 17/12/2019

  5. Experience Management 101, Part 2

    Publicado: 10/12/2019

  6. Experience Management 101, Part 1

    Publicado: 3/12/2019

  7. Thanksgiving

    Publicado: 26/11/2019

  8. Birds of a Feather

    Publicado: 19/11/2019

  9. Wear Comfortable Shoes

    Publicado: 12/11/2019

  10. Keep Your Customers

    Publicado: 5/11/2019

  11. CX Horror Stories II

    Publicado: 29/10/2019

  12. The State of CX Management

    Publicado: 22/10/2019

  13. Globalization and CX

    Publicado: 15/10/2019

  14. Do Your Homework

    Publicado: 8/10/2019

  15. The Non-customer-facing Employee

    Publicado: 1/10/2019

  16. The Out-of-box Experience

    Publicado: 24/9/2019

  17. A Prescription for Subscription

    Publicado: 17/9/2019

  18. Checking-in with the CXPA

    Publicado: 10/9/2019

  19. Becoming Customer(s)-Centric

    Publicado: 3/9/2019

  20. Immersing in the Customer’s Experience

    Publicado: 27/8/2019

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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

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