340 Episodo

  1. Navigating the Crisis

    Publicado: 9/6/2020

  2. How CX is evolving into XM

    Publicado: 2/6/2020

  3. Turn Back Time: Take Home Value from the COVID-19 Series

    Publicado: 26/5/2020

  4. Calling for Alignment

    Publicado: 19/5/2020

  5. Make It Personal

    Publicado: 12/5/2020

  6. Here to Help

    Publicado: 5/5/2020

  7. Small Data Leads to Big Change

    Publicado: 28/4/2020

  8. Relationship Advice for CX Leaders

    Publicado: 21/4/2020

  9. Voice of the Customer through the Employee

    Publicado: 14/4/2020

  10. Crisis Communication for CX Leaders

    Publicado: 7/4/2020

  11. Virtual Workshops

    Publicado: 31/3/2020

  12. It's not your grandmother's A.I.

    Publicado: 24/3/2020

  13. The Role of CX During a Crisis

    Publicado: 17/3/2020

  14. The Community Experience

    Publicado: 10/3/2020

  15. The Value of Customers, part 2

    Publicado: 3/3/2020

  16. The Value of Customers, part 1

    Publicado: 25/2/2020

  17. Flying Cars and Hoverboards

    Publicado: 18/2/2020

  18. Automating (some of) your CX

    Publicado: 11/2/2020

  19. Who you gonna call? (Your client, of course!)

    Publicado: 4/2/2020

  20. It's "Client" Experience

    Publicado: 28/1/2020

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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

Visit the podcast's native language site