124 Episodo

  1. 44. #XLA - Employee Experience with Roy Atkinson - Part 2

    Publicado: 2/12/2020

  2. 43. #XLA - Experience is More than an Agreement

    Publicado: 30/11/2020

  3. 42. #XLA - Employee Experience for IT, with Roy Atkinson - Part 1

    Publicado: 25/11/2020

  4. 41. #XLA - The Key Differences Between XLAs and SLAs

    Publicado: 20/11/2020

  5. 40. #XLA - The Practical Guide to Experience Level Agreements

    Publicado: 18/11/2020

  6. 39. How to increase happiness by 112%, with Ahlstrom-Munksjö

    Publicado: 13/11/2020

  7. 38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

    Publicado: 18/10/2020

  8. 37. #XLA - Is Happiness Overrated, with Giarte CEO, Marco Gianotten

    Publicado: 21/9/2020

  9. 36. #XLA - Experience and Outcome Metrics with Barclay Rae

    Publicado: 27/8/2020

  10. 35. Chris Fazey, Dean Underwood and Prashant Arora, three Global IT Directors share their experience

    Publicado: 19/5/2020

  11. 34. #XLA - What are the Benefits of Experience Level Agreements?

    Publicado: 13/4/2020

  12. 33. #XLA - What are Experience Level Agreements?

    Publicado: 30/3/2020

  13. 32. How 5,500 end-users feel about Remote Work, latest survey results

    Publicado: 27/3/2020

  14. 31. Enfo's Journey to Modern IT Service Provider (MSP)

    Publicado: 16/3/2020

  15. 30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari

    Publicado: 2/3/2020

  16. 29. What Impacts Employee Experience in ServiceNow?

    Publicado: 17/2/2020

  17. 28. Internal Service Desks make Employees 47% More Productive with XLA?

    Publicado: 3/2/2020

  18. 27. Our Customers Increase Employee Productivity 26% by Making People Happier

    Publicado: 20/1/2020

  19. 26. Impact of ServiceNow's Reassignment Count on Employees Productivity

    Publicado: 7/1/2020

  20. 25. 2020 ITSM Trends with Stephen Mann / itsm.tools

    Publicado: 30/12/2019

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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