WTF! Walk The Floors Podcast- All Things Hospitality Training
Un pódcast de Michele Kline and Stephanie Leger
158 Episodo
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NHLA SOTI Awards Gala (with Rich O’Brien)
Publicado: 16/9/2022 -
NHLA SOTI Awards Gala (with Andre Filosi)
Publicado: 16/9/2022 -
NHLA SOTI Awards Gala (with Evan Meyer)
Publicado: 16/9/2022 -
NHLA SOTI Awards Gala (with Bertha Gutierrez)
Publicado: 16/9/2022 -
NHLA SOTI Awards Gala (with Matthew Peskin)
Publicado: 16/9/2022 -
NHLA SOTI Awards Gala (with Noretta Griffith)
Publicado: 16/9/2022 -
NHLA SOTI Awards Gala (with Tim Lam)
Publicado: 15/9/2022 -
NHLA SOTI Awards Gala (with Eric Robinson)
Publicado: 15/9/2022 -
NHLA SOTI Awards Gala (with Alex Canales)
Publicado: 15/9/2022 -
NHLA SOTI Awards Gala (with Mary Ann Burns)
Publicado: 15/9/2022 -
NHLA SOTI Awards Gala (with Nicole Marshall)
Publicado: 15/9/2022 -
NHLA SOTI Awards Gala (with Diane Gandy)
Publicado: 15/9/2022 -
Stars of the Industry Awards
Publicado: 6/9/2022 -
Work, work, work... all we do is work, work, work!
Publicado: 1/9/2022 -
The little things make a big difference! Sponsored by ComOps
Publicado: 25/8/2022 -
Introduction to International Housekeeping Week...Beyond Pizza Party
Publicado: 19/8/2022 -
Opening & Renovations
Publicado: 15/8/2022 -
Night Audit, from Snoozing to Producing
Publicado: 4/8/2022 -
Airlines, the not so friendly skies
Publicado: 4/8/2022 -
Demanding Guests to Entitled Club Members… WTF! How to Transition?
Publicado: 21/7/2022
Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
