WTF! Walk The Floors Podcast- All Things Hospitality Training
Un pódcast de Michele Kline and Stephanie Leger
158 Episodo
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How to reach to Executive Team Level
Publicado: 20/12/2022 -
Turning tables without taking a turn on the experience! (Guest Žana Usher)
Publicado: 12/12/2022 -
When the WHY is compelling enough, people find the HOW!
Publicado: 28/11/2022 -
Jumping off the plane with a colorful parachute!" (With Eduardo Duran)
Publicado: 22/11/2022 -
Culture, the heartbeat of any company!
Publicado: 21/11/2022 -
Valet, the REAL first and last impression!" (With Luke Zeysing)
Publicado: 8/11/2022 -
Tips for Halloween, the good, the bad and the ugly!
Publicado: 8/11/2022 -
Tips for Vendors
Publicado: 24/10/2022 -
Working in Hospitality
Publicado: 24/10/2022 -
Mental Health Day, Creating Awareness
Publicado: 13/10/2022 -
Death of Daily Inspections
Publicado: 10/10/2022 -
Las Vegas Community Healing Garden
Publicado: 10/10/2022 -
Housekeeping Week '22 (at The Boulevard, a Hilton Grand Vacations Club)
Publicado: 10/10/2022 -
Housekeeping Week '22 (with Sandra Wild)
Publicado: 10/10/2022 -
Housekeeping Week '22 (with Tahiti All-Suites Resort Las Vegas)
Publicado: 10/10/2022 -
Housekeeping Week '22 (with Andy Ginsburg)
Publicado: 10/10/2022 -
Housekeeping Week '22 (with Brianna Moore)
Publicado: 10/10/2022 -
NHLA SOTI Awards Gala (with Phillip Stephenson)
Publicado: 18/9/2022 -
NHLA SOTI Awards Gala (with Greg Chase)
Publicado: 16/9/2022 -
NHLA SOTI Awards Gala (with Donald Bowman)
Publicado: 16/9/2022
Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
