WTF! Walk The Floors Podcast- All Things Hospitality Training
Un pódcast de Michele Kline and Stephanie Leger
158 Episodo
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Loyalty Marketing in the Hospitality Gaming Industry
Publicado: 1/5/2023 -
Behind the Scenes Hotel Transitions (Guest Brian Proctor)
Publicado: 25/4/2023 -
Accountability For Successful Hotel Teams
Publicado: 18/4/2023 -
Hospitality on water! (Guest Harrison Liu)
Publicado: 10/4/2023 -
Engaging Communication Goes Beyond Hospitality
Publicado: 6/4/2023 -
Hotel Distribution Channels (Guest Fred Bean)
Publicado: 27/3/2023 -
Hospitality Service Failure Recovery
Publicado: 21/3/2023 -
Authentic Hospitality Service
Publicado: 12/3/2023 -
Hospitality Team Attitude & Accountability
Publicado: 6/3/2023 -
What inspires our Housekeeping Teams? (With Diego Lopez)
Publicado: 24/2/2023 -
Hotel Lost & Found
Publicado: 20/2/2023 -
Engaging our hospitality teams for success!!"(With Henrico Ellis)
Publicado: 14/2/2023 -
Hospitality Goal Setting
Publicado: 6/2/2023 -
The Journey with Anna Schmid
Publicado: 3/2/2023 -
Service Etiquette, back to basics!
Publicado: 25/1/2023 -
Let’s talk about Cybersecurity
Publicado: 16/1/2023 -
National Career Coach Day
Publicado: 9/1/2023 -
But, what about drapes?
Publicado: 4/1/2023 -
Creating meaningful connections with our people (With Luke Freeman)
Publicado: 27/12/2022 -
Who should I follow in Hospitality?
Publicado: 20/12/2022
Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
