Crack the Customer Code
Un pódcast de Adam and Jeannie - Martes
Categorías:
509 Episodo
-
483: Donna Cutting, Employees First!
Publicado: 29/3/2022 -
482: Focus on Government CX
Publicado: 22/3/2022 -
481: Annette Franz, Built to Win
Publicado: 15/3/2022 -
480: Innovate or Fail
Publicado: 8/3/2022 -
479: Fred Reichheld, Winning on Purpose
Publicado: 1/3/2022 -
478: The CX of Right to Repair
Publicado: 22/2/2022 -
477: Michael Bartlett, The Dark Side of CX
Publicado: 15/2/2022 -
476: Is CX Dead in Banking?
Publicado: 8/2/2022 -
475: Brad Cleveland, Leading the Customer Experience
Publicado: 1/2/2022 -
474: Season Intro
Publicado: 31/1/2022 -
473: Bourbon Summit, Season Finale
Publicado: 2/11/2021 -
472: Marlanges Simar, Prime Therapeutics
Publicado: 26/10/2021 -
471: When the Frontline is the Last to Know
Publicado: 19/10/2021 -
470: Dan Gingiss, The Experience Maker
Publicado: 12/10/2021 -
469: Frictionless vs. Memorable CX
Publicado: 5/10/2021 -
468: Greg Lisiewski
Publicado: 28/9/2021 -
467: How Location and Design Impact CX
Publicado: 22/9/2021 -
Bonus Episode: Noa Danon
Publicado: 20/9/2021 -
466: David Horsager
Publicado: 14/9/2021 -
465: Customer Effort 2.0
Publicado: 7/9/2021
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
