340 Episodo

  1. Once Upon a Time...

    Publicado: 24/8/2021
  2. Design Thinking for CX

    Publicado: 17/8/2021
  3. Culture Starts with You

    Publicado: 10/8/2021
  4. The Ingredients to Make an Impact

    Publicado: 3/8/2021
  5. Stop, Start, or Change

    Publicado: 27/7/2021
  6. Don't Lose the Humanity

    Publicado: 20/7/2021
  7. The Academic Experience

    Publicado: 13/7/2021
  8. Turn Back Time... Again!

    Publicado: 6/7/2021
  9. Making Sense of It All

    Publicado: 29/6/2021
  10. Back to the Basics

    Publicado: 22/6/2021
  11. The Hyper-personalized Experience

    Publicado: 15/6/2021
  12. Just a Simple Question

    Publicado: 8/6/2021
  13. 2021 Global Consumer Trends: Part 2

    Publicado: 1/6/2021
  14. 2021 Global Consumer Trends: Part 1

    Publicado: 25/5/2021
  15. Taking the Mystery out of Mystery Shopping

    Publicado: 18/5/2021
  16. Your Best Behavior

    Publicado: 11/5/2021
  17. The Magical Experience

    Publicado: 4/5/2021
  18. Adapt and Adopt

    Publicado: 27/4/2021
  19. CX for the People

    Publicado: 20/4/2021
  20. Meeting Expectations

    Publicado: 13/4/2021

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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

Visit the podcast's native language site