124 Episodo

  1. 123. Future Proofing Service Management with Sophie Hussey

    Publicado: 3/4/2025

  2. 122. Barriers to AI adoption with Alexandre Vallette

    Publicado: 20/3/2025

  3. 121. How to understand complexity with Dave Snowden

    Publicado: 6/3/2025

  4. 120. IT Trends 2025 with Roy Atkinson

    Publicado: 12/12/2024

  5. 119. ITXM Insights - November 2024

    Publicado: 28/11/2024

  6. 118. How PepsiCo is Transforming IT and Global Business Services with Experience Management

    Publicado: 7/11/2024

  7. 117. Tiger Teams and Watermelons? ITXM Monthly

    Publicado: 31/10/2024

  8. 116. AI in ITSM: Avoiding the Hype with Stephen Mann

    Publicado: 24/10/2024

  9. 115. David Barrow - What the TV show Ted Lasso can teach us about Service Management

    Publicado: 4/7/2024

  10. 114. David Stewart - Breaking Free from Ticket Queue Silos

    Publicado: 20/6/2024

  11. 113. Addressing the Watermelon Effect? ITXM Monthly - May 2024

    Publicado: 23/5/2024

  12. 112. Future of IT Support - ITXM Monthly

    Publicado: 25/4/2024

  13. 111. Claire Agutter - How hard can SIAM be?

    Publicado: 11/4/2024

  14. 110. Darren Rose - Keys to success with ESM. (Enterprise Service Management)

    Publicado: 4/4/2024

  15. 109. The IT Leaders Guide to Employee Productivity - More smiles, less time wasted

    Publicado: 26/3/2024

  16. 108. Monthly Insights: "Forrester: The Future Of IT Experience Monitoring is Human-Centric" - Feb 2024

    Publicado: 22/2/2024

  17. 107. XLA 1.0 Contract Example #xla

    Publicado: 19/1/2024

  18. 106. #XLA - Penalties vs Rewards in XLA Contracts

    Publicado: 4/1/2024

  19. 105. Four Options on How to Bring #XLAs into Contracts

    Publicado: 3/1/2024

  20. 104. IT Economics with Mark Smalley

    Publicado: 16/11/2023

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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